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Ways of the App

How to Cheer on Your Participants on in the Chat

So your participants have watched your 5-minute video, written in their journal, and are now ready to engage in the Chat. This is a great way for your participants to be a part of a community while remaining accountable to their goals.

Many of our Coaches ask us how often they should engage in the chat. In our research, we have found that the most effective and efficient way to engage in the Chat is to do so with occasionally and with tact.

Here’s why:

It can be pretty draining replying to every single participants’ comments and their queries. By creating some distance between you and your participants in the Chat right from the beginning, you keep this space almost exclusively for the community.

Instead of answering every question in the Chat, here’s what we recommend instead:

  • Set up a weekly activity card in which participants can privately send you their questions or feedback on how the Challenge is going then….
  • Host a Facebook Live Stream or Instagram Live once a week to answer some FAQs you’ve observed in the Chat. This is a great option because the video ends up saving automatically in your Feed.
  • Set an appointment for a weekly ZOOM in which you answer FAQs

The main takeaway here is that Coaches are 100% able to develop trustworthy and insightful relationships with their participants while lightly engaging in the Chat.

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Ways of the App

What Does a Daily Card Look Like?

In your 21-day Challenge, you will have 21 cards to customize and fill with different activities.

Here’s an example of a typical Daily Card:

 

Activity #1 – The Concept or Lesson

This activity hosts a video and a short description on the topic of the day. You are free to add as many short videos as you would like to convey your message.

 

 

 

 

 

 

Activity #2 – The Task

Coaches can encourage their participants to either refer to their journals or to complete an assigned task. (Whoever said that you outgrow homework?)

 

 

Activity #3 – The Conversation

It’s always fun to see chatter in the Chat. Coaches have lots of flexibility here: they prompt their participants to share a take-away from the day or activate a “Share with Me” function in which your community can share a thought or idea with you.

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Ways of the App

What’s the Lobby?

 So… you’ve got people to show up to your store page and buy a program. They downloaded the app, created their account and now they are basically waiting for things to start.

In these moments, your participants will be able to access the Challenge’s lobby. Similarly when guests wait to in a lobby before entering their rooms at a hotel, your participants can explore the contents of the lobby to get curious and excited about the Challenge.

Remember, your participants could have downloaded a fitness program or a meal plan from the internet, but they chose to be here. To join you on this program.

That’s because something about you, your message, your attitude has hooked them in. But it’s likely that there still remains some level of stress about their ability to stick with the program and come out like a champ. So now’s the time to engage with your group.

But what the heck should you even talk about? Well basically, you should be thinking about 2 things: motivation and preparation.

MOTIVATION

Just like a race, you want people at the starting line to be STOKED! In the right mindset if you will. Here are a few things to consider:

BACKSTORY

Everyone loves a good backstory. Why did you create this program? How did you learn how do do this.

REASONS TO BELIEVE

Now’s the time to build confidence. Why should they trust that this program will work if they stick to it? What makes this program “sticky” and exciting?

WHAT’S THE GOAL?

What are the program’s targeted outcomes? Are we here to manage stress? To boost the immune system, to lose weight? Make that a clear goal for everyone.

SET EXPECTATIONS

Should they expect things to be easy at first and get harder? Do people tend to hit a wall in week 2? Do you have any words to say about how to stay motivated? Will my muscles hurt? … 

PREPARATION

When things get started, your participants will run into their own set of challenges: lack of time, energy, motivation etc.. Address what things that they can do now to set them up for success.

BREAK THE ICE

People tend to stick to the program a lot more when they feel attached or part of the group. So it’s always a good idea to get people to post to the group chat. Selfies, shout-outs etc.. anything to break the ice and get people to connect.

SET THEM UP WITH THE JOURNAL

One of the Lobby cards will prompt your participants to download and print the journal. This is to set them up for success as soon as Day 1 of the Challenge rolls around, as well as amp up the anticipation.

OBII BASICS 

Another Lobby card we add is a set of instructions to help new users navigate through the app which includes a handy link to our help desk and a video tutorial on how to use the app.

 

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Ways of the App

What are Unlockables?

One of the exciting features on the app are unlockables. As your clients navigate the app and complete Challenges, they can gain a certain number of points after each task. This aligns with the exciting gamified features of the app that aims to celebrate the client and their progress. 

As the coach, the unlockables are an exciting way to further motivate your clients. The more points they win, the more exclusive unlockables they can discover. 

For example, if a client has reached 200 points, they can unlock the first unlockable which gives them special access to a PDF with supplementary information. 

Other ideas include rewarding clients with 1-on-1 coaching sessions, a personalized art piece, or any of your coursework or materials. 

This is another customizable aspect of the app, which means that if you so choose, you don’t even need to include unlockables. This is your turf, so it’s completely up to you!

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Ways of the App

What’s the Coach Portal?

The Coach Portal is specifically designed for coaches to keep track of their Challenges and their clients’ progress.

It’s also the place if you want to keep tabs on administrative things such as revenue or changing prices for Challenges. 

Luckily for you, there is a great video tutorial/walkthrough available on Basecamp (another handy interface that we use with coaches). 

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Ways of the App

What’s the Leaderboard?

 

Another delightful feature of the Obii app is the leaderboard. You and your participants can keep up some friendly competition and see who’s in the lead.

To access the leaderboard on the app, just tap the icon with the three little Obiison the TOP RIGHT corner.

 

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Ways of the App

What’s the Chat?

What makes the Obii app conducive to Challenges is the in-app chat feature. It’s a great way for you, the coach, to stay in contact with your clients, and for them to engage in conversation throughout the process. 

In our research, we have found that it’s important to mix-up the activities for each day. For example, one day you may ask your clients to fill in an entry in their journal, but the next day, you may ask them to engage in the chat. This could be anything from asking your clients to introduce themselves, to encourage them to use their favorite emoji to summarize their Challenge week. 

How should I use the chat?

As mentioned, the chat is a great avenue for you to keep tabs on your clients and their progress. Maybe you want to read a few of their responses to your prompted questions, or if you’ve asked them to submit a photo, you’d like to check their submissions in the chat. No matter how you use the chat, we’ve uncovered that a few messages a week strikes a good balance between keeping your clients autonomous and your inbox neat and tidy. 

Here are some suggestions on how to use the chat:

  • Ask clients to send an emoji to capture how they’re feeling after a Challenge day
  • Send in a photo of your assignment
  • Invite clients to share their intention for the Challenge
  • Ask each member of the community to share a quick video introduction on their first day of the Challenge

 

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Ways of the App

Why a Journal?

While a journal is not obligatory for every Challenge, it’s definitely a resource you should consider. Coaches can encourage their participants to refer to the journal at the end of the day to reflect and solidify their progress. If your Challenge is less suited for a 21-day journal, it can be tailored to fit the needs of your program. As the Coach, you can customize the journal any way you see fit.

Below are a few pages from Diana’s Love Him or Leave Him Challenge.

Want to see more? Click this link to get your hands on the journal.